Terms of service

Last Updated: March 18, 2026

Welcome to No Planet B Refillery. By accessing our website, purchasing our products, or using our services, you agree to the following Terms of Service.

🛍️ 1. GENERAL CONDITIONS

By using this site, you confirm that you are at least the age of majority in your province or have given consent for a minor to use this site.

We reserve the right to refuse service to anyone at any time for any reason.

🌱 2. PRODUCT USE & EXPECTATIONS

Our products are:

  • Handcrafted in small batches

  • Made with natural and naturally derived ingredients

Because of this:

  • Variations in color, texture, or scent may occur

  • Results may vary from person to person

All products are intended for external use only unless otherwise specified.

You are responsible for:

  • Reviewing ingredient lists

  • Discontinuing use if irritation occurs

  • Consulting a healthcare professional if needed

We are not liable for individual reactions or misuse of products.

⚠️ 3. ALLERGIES & SENSITIVITY

Please review all ingredients before use.

We strongly recommend:

  • Performing a patch test before full application

No Planet B Refillery is not responsible for allergic reactions or sensitivities.

💧 4. REFILL & EXCHANGE SYSTEM

Our business operates on a low-waste refill and exchange model.

By purchasing from us, you understand that:

  • Containers may be reused, cleaned, and sanitized

  • Some packaging may show minor cosmetic imperfections

This does not affect product quality or safety.

💳 5. PRICING & PAYMENT

All prices are listed in CAD and are subject to change without notice.

We reserve the right to:

  • Modify or discontinue products at any time

  • Limit quantities per order

📦 6. DELIVERY & LOCAL PICKUP

We offer both Delivery and local pickup/exchange options.

Once an order has been:

  • Marked as delivered → responsibility transfers to the customer

Please ensure your delivery information is correct at checkout.

🔁 7. RETURNS & REFUNDS

Please refer to our Refund Policy for full details.

In summary:

  • All personal care products are final sale

  • Issues will be addressed through support, replacement, or store credit where appropriate

🧼 8. PRODUCT STORAGE & CARE

To maintain product quality:

  • Store in a cool, dry place

  • Avoid introducing water into products unless intended

We are not responsible for product changes due to improper storage.

🧠 9. INTELLECTUAL PROPERTY

All content on this site—including:

  • Branding

  • Product names

  • Formulations

  • Images

is the property of No Planet B Refillery and may not be copied or reproduced without permission.

⚖️ 10. LIMITATION OF LIABILITY

No Planet B Refillery shall not be held liable for:

  • Any direct or indirect damages resulting from product use

  • Misuse or improper handling of products

Use of our products is at your own discretion and risk.

🔄 11. CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time.

It is your responsibility to review this page periodically.

📧 12. CONTACT INFORMATION

For questions, concerns, or support, please contact:

No Planet B Refillery
kristi@noplanetbrefillery.ca