Refund policy

🌿 NO PLANET B REFILLERY – REFUND & RETURN POLICY

At No Planet B Refillery, every product is thoughtfully formulated and handcrafted in small batches. We truly stand behind the quality of our products and we’re so grateful that most of our customers love them as much as we do.

Because our products are personal care items and are not sealed, we are unable to accept returns once items have been taken home or used. This helps us maintain the highest standards of hygiene and safety for all customers.

💧 LOCAL PURCHASES & REFILLS

Due to the nature of our refill and exchange system:

  • All in-person purchases are final sale

  • We are unable to accept returns or restock used or opened items

That said, your experience matters to us.

If something isn’t working for you, please reach out—we are always happy to:

  • Help troubleshoot how to use the product

  • Recommend a better fit for your needs

  • Offer store credit or an exchange when appropriate

📦 ONLINE ORDERS

If your order arrives damaged or incorrect, please contact us within 3 days of delivery at kristi@noplanetbrefillery.ca.

We’ll happily make it right by:

  • Replacing the item

  • Issuing store credit

Photos may be required for damaged items.

🌱 OUR APPROACH

As a small, home-based business focused on sustainability, we aim to reduce waste wherever possible. Rather than traditional returns, we focus on solutions, education, and ensuring you find products you truly love.